Telegram bot for analyzing citizen requests and monitoring the execution of directives Developed a comprehensive bot for state and municipal institutions that automates the processing of large volumes of information on citizen requests, field commission reports, and monitoring the execution of directives
- Task To create a solution for automating processes for handling citizen requests in government agencies and ensuring effective monitoring of the execution of directives with the ability to process large volumes of document flow.
- Problem State and municipal institutions faced the need to process a huge number of citizen requests, field commission reports, and monitor the execution of various directives. Manual document processing took a critically large amount of employees' time, led to delays in reviewing requests, and made it difficult to track the timely execution of management directives.
- Solution Creating a multifunctional Telegram bot with analytics and automation modules that structures incoming information, analyzes citizen requests, and ensures transparent monitoring of the execution of all types of directives.
Functional modules of the system
Citizen request processing module
- Automatic categorization of incoming requests by topics and priorities
- Extraction of key information from request and complaint texts
- Identification of the responsible departments for reviewing each issue
- Generation of analytical summaries by type and frequency of requests
Field commission analysis system
- Processing of field commission protocols and reports
- Analysis of identified violations and recommendations for their remediation
- Structuring information about conducted inspections
- Generation of summary reports on the results of commission work
Directive execution monitoring module
- Automatic tracking of directive execution deadlines
- Monitoring the status of task completion across various departments
- Notification system for approaching deadlines
- Generation of reports on overdue and completed directives
Analytical tools
- Creation of detailed analytical notes based on the results of the work
- Analysis of roadmaps and action plans
- Monitoring the number and dynamics of tasks being solved
- Identification of systemic issues through analysis of recurring requests
What results did we get
- NDA